Frequently Asked Questions
What materials are your products made from?
We use premium wool felt, natural sisal rope, high-density corrugated cardboard, and eco-friendly materials. All materials are pet-safe and non-toxic.
How long does shipping take?
Most orders are processed within 1-2 business days. Delivery times vary by destination and shipping service, and the latest estimate is shown at checkout before you pay.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $49 within the US.
What is your return policy?
We offer 30-day hassle-free returns. If your cat doesn't love it (or you don't), send it back for a full refund. Items must be in original condition.
Are your products safe for cats?
Absolutely. All o!cute products are made from pet-safe, non-toxic materials. We test every product with real cats before launching.
How do I clean the bowl bed?
The bowl bed cover is machine washable! Remove the inner cushion and wash the felt cover on a gentle cycle with cold water. Air dry recommended.
How do I mount the wall scratcher?
All wall-mounted products come with a complete hardware kit and step-by-step instructions. You'll need a drill and about 10 minutes.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping rates are calculated at checkout based on your location.
Can I use the scratch pad refills?
Our scratch boxes and hexagon nests feature reversible scratch pads — flip them over for double the life. Refill pads will be available soon.
How do I contact customer support?
Email us at support@ocutepet.shop or message us on WhatsApp at +86 135 5610 3121. Please include your order number if you have one. We aim to respond within 1 business day.