Frequently Asked Questions
What materials are your products made from?
We use premium wool felt, natural sisal rope, high-density corrugated cardboard, and eco-friendly materials. All materials are pet-safe and non-toxic.
How long does shipping take?
Standard shipping takes 5-10 business days within the US. Express shipping (2-3 days) is available at checkout. International orders take 10-20 business days.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $49 within the US.
What is your return policy?
We offer 30-day hassle-free returns. If your cat doesn't love it (or you don't), send it back for a full refund. Items must be in original condition.
Are your products safe for cats?
Absolutely. All o!cute products are made from pet-safe, non-toxic materials. We test every product with real cats before launching.
How do I clean the bowl bed?
The bowl bed cover is machine washable! Remove the inner cushion and wash the felt cover on a gentle cycle with cold water. Air dry recommended.
How do I mount the wall scratcher?
All wall-mounted products come with a complete hardware kit and step-by-step instructions. You'll need a drill and about 10 minutes.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping rates are calculated at checkout based on your location.
Can I use the scratch pad refills?
Our scratch boxes and hexagon nests feature reversible scratch pads — flip them over for double the life. Refill pads will be available soon.
How do I contact customer support?
Email us at hello@ocutepet.shop — we typically respond within 24 hours. You can also DM us on Instagram @ocute.