Contact Us
Need help with an order, return, damaged item, or product question? Reach out and include your order number if you have one. We reply within 24 hours.
support@ocutepet.shop
Best for order issues, returns, privacy requests, and refund questions.
+86 135 5610 3121
Best for quick pre-purchase questions and simple order follow-ups.
Support hours
Monday to Friday, 9:00-18:00 (GMT+8)
For the fastest reply, include your order number, the issue, and clear photos if something arrived damaged.